Beatwave

1. General Refund Policy

At Beatwave, we understand that customer satisfaction is paramount. However, due to the instant digital delivery nature of our beats and instrumentals, we maintain a strict no-refund policy under normal circumstances.

All sales are considered final once the digital content has been successfully delivered to your account and download links have been provided.

2. Exceptional Circumstances for Refunds

We may consider refunds in the following exceptional circumstances:

• Technical Issues: If there are technical problems preventing you from downloading or accessing your purchased content
• Duplicate Purchases: If you accidentally purchase the same beat multiple times within 24 hours
• Payment Errors: If you were charged incorrectly due to a system error
• Fraudulent Activity: If unauthorized purchases were made on your account
• Defective Content: If the downloaded files are corrupted or significantly different from what was advertised

3. Refund Request Process

To request a refund under exceptional circumstances:

1. Contact our support team within 48 hours of your purchase
2. Provide your order number and detailed explanation of the issue
3. Include any relevant screenshots or documentation
4. Allow up to 5-7 business days for our team to review your request
5. If approved, refunds will be processed within 7-14 business days

4. Refund Methods

Approved refunds will be processed using the same payment method used for the original purchase:

• Credit/Debit Cards: 5-10 business days to appear on your statement
• PayPal: 3-5 business days to your PayPal account
• Digital Wallets: 3-7 business days depending on the provider

Please note that processing times may vary depending on your bank or payment provider.

5. Cancellation Policy

Due to the instant digital delivery of our products:

• Orders cannot be cancelled once payment is processed and download links are generated
• There is no "cooling off" period for digital downloads
• Subscription services (if applicable) can be cancelled at any time but no refunds will be provided for unused portions

6. License Refunds and Exchanges

Special considerations for different license types:

• Basic to Premium Upgrade: You may upgrade your license by paying the difference within 30 days
• Exclusive Licenses: No refunds available once the beat is removed from the marketplace
• License Downgrades: Not permitted under any circumstances

7. Chargeback Policy

Initiating a chargeback instead of contacting our support team may result in:

• Immediate suspension of your account
• Removal of access to all purchased content
• Potential legal action for unauthorized chargebacks

We encourage you to contact us first to resolve any issues before initiating a chargeback.

8. Dispute Resolution

If you're unsatisfied with our refund decision, you may escalate the matter through:

• Our internal appeals process (contact senior support)
• Mediation through a mutually agreed third party
• Small claims court in your jurisdiction (for eligible amounts)

9. Prevention Tips

To avoid issues that might require refunds:

• Preview beats thoroughly before purchasing
• Read license terms carefully to ensure they meet your needs
• Check your cart before completing payment
• Ensure you have a stable internet connection for downloads
• Contact support immediately if you encounter any issues

10. Contact Information

For refund requests or questions about this policy, please contact us: